Privacy & Security

Privacy

Your wellness journey is personal.

We know that there are some things you want to keep private, which is why we use strong privacy and security protections to keep your information safe and confidential. As a Humana Medicare member, we’ve designed your HealthHub to ensure you can access support and complete your health check-ins with full confidence that your data is kept private and secure.

As a Humana Medicare member, any information you provide will be kept confidential and secure.

Your Privacy is Humana’s Priority

Below are some of the measures that have been implemented to safeguard your privacy and information.

Secure Encryption

Data is encrypted in transit and at rest using AES encryption with 256-bit keys, as recommended by the US National Institute of Standards and Technology and Federal Information Processing Standard.

Access Monitoring

Network access is inspected in real time and permanently logged. Intrusion attempts are automatically identified and blocked, mitigating SSH attacks and other malicious behavior.

Database Backups

Database backups are automatically completed on a regular schedule. Databases are encrypted, backed up nightly and stored in multiple locations.

Automatic Detection

The platform maintains a Host-based intrusion Detection (HIDS) system that automatically detects potential intrusions and anomalous activities. We immediately investigate, respond to and resolve any issues that are discovered.

Internal Policies

Comprehensive internal policies have been implemented to ensure privacy is maintained from an administrative perspective. All employees undergo extensive privacy and security training.

Password Protection

All password and security questions are cryptographically salted and hashed before storage. This means that they are heavily encrypted and are never stored in plain (viewable) text.