Privacy & Security

Privacy

Your wellness journey is personal.

We understand that some health information is personal, which is why we use strong privacy and security protections to help keep your information safe and confidential. As a Humana Medicare member, you can access support and complete your health check-ins through the HealthHub with confidence, knowing that your information is protected.

Any information you provide is kept secure and confidential. In some situations, if your responses indicate a concern for your safety or wellbeing, a member of the Humana Care Management team will follow up with you directly to provide support.

Your Privacy is Humana’s Priority

Below are some of the measures that have been implemented to safeguard your privacy and information.

Secure Encryption

Data is encrypted in transit and at rest using AES encryption with 256-bit keys, as recommended by the US National Institute of Standards and Technology and Federal Information Processing Standard.

Access Monitoring

Network access is inspected in real time and permanently logged. Intrusion attempts are automatically identified and blocked, mitigating SSH attacks and other malicious behavior.

Database Backups

Database backups are automatically completed on a regular schedule. Databases are encrypted, backed up nightly and stored in multiple locations.

Automatic Detection

The platform maintains a Host-based intrusion Detection (HIDS) system that automatically detects potential intrusions and anomalous activities. We immediately investigate, respond to and resolve any issues that are discovered.

Internal Policies

Comprehensive internal policies have been implemented to ensure privacy is maintained from an administrative perspective. All employees undergo extensive privacy and security training.

Care Team Monitoring

If your check-in results indicate a critical concern, a member of the Humana care team will be notified and will follow up with you directly to make sure you have the support you need.